Shipping & Returns

Shipping your order:
We will go out of our way to get your order to you as fast as possible. We use an over night service like Aramex (or equally efficient carriers). Please copy and paste your tracking number on the Aramex app/ website if the email link delivers an error.
All items listed online are in stock, unless otherwise specified in item description. Please allow 1-2 days for processing & packing of orders and contact us for any special arrangements/ requests. (Calling will be your fastest way to get an answer.)

Please note that we keep our markup as low as possible, so we do not work potential shipping cost into each product... If you would like to exchange an item, you will have to pay the return shipping as well as the shipping for the new item. 

However, if you contact us beforehand, we will try our best to make sure you get the right size etc. to prevent any disappointments. A member from our sales team will be happy to assist with any questions / sizing headaches - Send us a Whatsapp on 083 216 2963. For the fastest service, please call us. 
Elzabeth 083 216 2963 / Lauren 076 442 8146

In case of returns & refunds:
Please notify us within 3 days after receiving your order that you would like to return an item for a refund. All returns have to reach us within one week in original packaging, all tags in place, unworn/ used .  If you do not meet the timeline requirements, we will provide you with a credit voucher. 
You can send any packages back to the Boutique address (Listed below) using Aramex (from any Pick n Pay) or courier of your choice with a note including your:
1) Reason
2) Request: Exchange for ***** size ***** / Refund 
3) Banking details in case of refund.
Shipping is non refundable.
Where shipping was free, shipping cost will be deducted from the original payment before refund. Sale items are not eligible for return. No Returns/exchanges on underwear/ swimwear for hygiene purposes. 
In case of refunds for items that have gone on sale after your original purchase, you will only be refunded for the sale price. 

Return Address: 
Fynbos Boutique
Soet Emporium 
11 Wellington road