FAQ


FAQ

Please read our FAQ carefully as some of the questions you have may be answered here. If not, please contact us directly. 

How long do we take to ship?

All items are shipped from Cape Town, within a few business days. There is also an option for express shipping, which will ship within 24hrs. For special requests, please contact us. 

I want to special order items, is this possible?

Sure thing! Send us an email or whatsapp with your enquiry. We can also do special orders for bridesmaid dresses etc.

Do you have a physical store or only sell online?

Our physical store is located in Durbanville and you are more than welcome to stop by- all online items are available here.

Business Hours are Monday - Friday 9:00 -17:00 and Saturday 9:00 - 13:00. Formspecial requests, please contact us. 

I need help with sizing!

We are ready to help you figure it out. We will be more than happy to  measure any items and advise on the fit. Just pop us a message. The fastest will be through the “Chat now”. Window/ whatsapp

General rule of thumb:

XS = 30

S = 32

M = 34

L = 36

XL = 38

I need to exchange an item.

  • Please see the shipping & returns page for all info re the process. If you need more help, you are welcome to send us a message.

Where are your items made?

All our clothing items are designed and made locally in Cape Town as of July 2022. We use our own patterns, Elzabeth (the owner) and our boutique girls make most of our samples and then local a CMT service makes our bulk products.  

From our side:

Fynbos is a small business and we do our utmost best to ensure you have a great experience with us. If, for somreason, you are unhappy with your purchase/ service, please contact us,so we can try and resolve the issue. Please be kind… there are soft-hearted girls on the other side of the phone who really only want to sell you a pretty dress and see a smile on your face.

Thank you for your support.

 

With love

The Fynbos team.

Xoxo