Refund & Other Terms



Refund Policy:

  • Refunds will only be issued in case of 
          - Defective items
          - Quality issues
          - Mistake from our side (wrong products received, out of stock etc)
  • For all other returns, credit will be issued. 
  • Credit is transferable and can also be issued as a Gift Card for a friend/ Family member.

More return & exchange info can be found on the Shipping & Return Page

Important to know: 

  • Shipping is non refundable.
  • Sale items are not eligible for return. 
  • In case of pre-orders and special orders, only exchanges for a different size in the same item and colour will be allowed.  
  • No Returns/exchanges on underwear/ swimwear for hygiene purposes. 
  • In case of returns for items that have gone on sale after your original purchase, you will only be credited for the sale price. 
  • No exchanges will be allowed, under any circumstances, after 30 days from purchase. 
  • You are responsible for the courier costs relating to exchanges & returns.
  • Payfast % fee and/or packaging & handling fee (R50) will be deducted where order is returned and credit is issued. 
  • Where shipping was free, shipping cost will be deducted from the original payment before refund/credit issue.

  • When your order leaves our facility, it is the courier's responsibility. Please contact them directly regarding delivery queries. 

Thank you for supporting Fynbos... we truly hope that your order will meet(exceed) your expectations. 

By placing your order with Fynbos, you agree to these terms & conditions. 


x